Frequently Asked Questions
Everything you need to know about your Merwave experience.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the domestic region. International orders may take 7-14 business days depending on customs processing.
What is your return policy?
We offer a 30-day return window for all unused and unopened items. Simply contact our support team to initiate a return and receive a prepaid shipping label.
Are your products sustainably sourced?
Yes, at Merwave, we prioritize eco-friendly manufacturing and ensure all our suppliers adhere to strict ethical and environmental standards.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout.
Can I track my package after it ships?
Absolutely. Once your order is dispatched, you will receive an email confirmation containing a unique tracking number and a link to monitor your delivery status.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location.