Returns & Exchanges
We want you to love your Merwave experience, which is why we offer a 30-day return policy for unused and unopened products. If you are not completely satisfied with your purchase, our streamlined process ensures a quick resolution.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to begin the process.
Package Your Items
Carefully place the items in their original packaging, ensuring all seals are intact to qualify for a full refund.
Ship It Back
Print your prepaid shipping label provided by the portal and drop off the package at any authorized courier location.
Receive Your Refund
Once our warehouse inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing